On Tuesday 12th November we celebrated Purple Tuesday
We had lots of fun and hopefully raised awaress of the day.
What’s it all about?
Purple Tuesday 2019 is an international call to action, focused on changing the customer experience for disabled people. It will involve organisations of all sizes and from all sectors taking decisive, practical actions to meet the needs of disabled customers. Purple Tuesday is about creating a step-change improvement in the awareness of the value and needs of disabled customers. It is about making the customer experience accessible. Here at Castle Quarter, we are making a commitment to ensure sustainable changes are made!
– Complete an Online Accessibility Audit to identify, where we can make improvements on our website to improve online accessibility.
– Provide Customer Service Training and Awareness to help our staff to understand various types of disabilities, including those which are hidden or invisible.
– Train our staff to learn keywords and phrases in British Sign Language to enable basic conversation with customers who use this as their main form of communication.