They are offering...

- Free clothing to families in need, including childrenswear and baby clothes
- Free smart clothing for interviews and more (because even online you need to look smart!)
- A new Pre-loved 50:50 Clothing scheme: they sell your top-notch quality items online, donating 50% of profit to our charity and giving 50% back to you
- Drop off donations (max. 10 items) for swapping. Your points will be held until we fully re-open
- Work experience placements. Contact us for further information
  They continue to be working hard to support our charity by selling on our eBay shop.
If you have any questions about the above, or just want to get in touch, please email us at:
Thank you to our valued customers, volunteers and work placements for your continued support.

New U is a clothing and accessories shop with a difference. 

New-U is a unique shop operating on the basis of donate, swap or loan with no cash transactions. Customers will be able to bring 10 items of clothing/ accessories they no longer want and swap for vouchers to spend in the store. We have womenswear, menswear and childrenswear.

  1. 1. bring in your unloved clothes
  2. 2. swap them for points
  3. 3. spend your points in store
  4. 4. leave as a new-u!

New-U also has a loan scheme set up to provide ‘smart’ clothing that young adults can borrow for job interviews or similar occasions.


The New-U shop is also set up to give young people the skills and confidence to progress into employment by offering retail work experience placements in a supportive environment.


New-U is a partnership between OPEN Youth Trust and Talent Match New Anglia and funded through The Big Lottery Fund.

Contact via:

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Please check with the store for their current opening hours.

Contact Store

Phone: 01603 927936

Following the Government’s latest announcement that Norfolk will be entering Tier 4, from Boxing Day (26th December).

Castle Quarter & its car parks will be closed, on Boxing Day. However, Boots will be open from 9:30-3:30pm, only from the optician’s entrance at the top of Rose Lane.

The Centre will reopen on Sunday 27th December, from 10am-4pm for essential retailers, click & collect, takeaways & deliveries. Please check with the individual retailer before traveling.

Going forward the centre doors will open at 8am & close at 6pm Monday – Saturday. Please check shop trading times with the individual retailers.

Our opening hours will be under constant review throughout the tier 4 period & may be changed at short notice.